Privacy Policy
Last Updated: July 15, 2026. Please read this policy carefully to understand how we manage and safeguard your information.
Welcome to Orange Estate. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website or engage our estate agency services. Our practices comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide when you contact us, request property details, arrange a viewing, register for property alerts, complete enquiry forms, or communicate with our team. This may include your name, email address, telephone number, postal address, property preferences, budget, employment details, and any other information relevant to your property search or sale.
2. Property Search Information
When you browse our website, we may collect information about your preferred locations, property types, price ranges, saved searches, favourite properties, and viewing history. This allows us to recommend suitable properties and provide a more personalised experience.
3. How We Use Your Information
We use your personal information to respond to enquiries, arrange property viewings, manage offers, assist with buying, selling, renting, or letting properties, provide mortgage or conveyancing referrals (where requested), send relevant property alerts, improve our services, and comply with applicable legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending on the circumstances, processing may be necessary for the performance of a contract, compliance with legal obligations, our legitimate business interests, or your explicit consent.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, analyse website traffic, measure marketing effectiveness, and improve user experience. You can manage or disable cookies through your browser settings, although some features of the website may not function correctly.
6. Sharing Your Information
We never sell your personal information. We may share your data with trusted third parties including mortgage brokers, solicitors, conveyancers, surveyors, landlords, property developers, referencing agencies, maintenance contractors, IT service providers, and regulatory authorities where required by law or necessary to provide our services.
7. Identity Verification & Compliance
Where legally required, we may collect identification documents to comply with Anti-Money Laundering (AML), Know Your Customer (KYC), and Right to Rent regulations. These checks help us fulfil our legal obligations and prevent fraud and financial crime.
8. Marketing Communications
With your consent, we may send you newsletters, market updates, new property listings, investment opportunities, and promotional offers. You may unsubscribe from marketing communications at any time by following the unsubscribe link or contacting us directly.
9. Data Security
We implement appropriate technical and organisational security measures including secure servers, encrypted communications, restricted staff access, password protection, and regular security monitoring to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
10. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, satisfy legal and regulatory requirements, resolve disputes, enforce agreements, or maintain business records. Once no longer required, data is securely deleted or anonymised.
11. International Data Transfers
Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as approved contractual clauses or equivalent legal mechanisms, to protect your information in accordance with UK data protection laws.
12. Your Rights
Under UK GDPR, you have the right to access your personal information, request correction of inaccurate data, request deletion where applicable, restrict or object to processing, withdraw consent, request data portability, and lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.
13. Third-Party Links
Our website may contain links to third-party websites including mortgage providers, legal services, property portals, and external partners. We are not responsible for the privacy practices or content of these external websites, and we encourage you to review their privacy policies before providing personal information.
14. Children's Privacy
Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it promptly.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or business practices. Any updates will be published on this page with a revised 'Last Updated' date. We encourage users to review this policy regularly.
16. Contact Us
If you have any questions regarding this Privacy Policy, wish to exercise your data protection rights, or require further information about how we process your personal information, please contact Orange Estate by email at info@orangeestates.co.uk or by telephone using the contact details available on our website.